Effective Communication in the Workplace

“Any fool can criticize, condemn, and complain – and most fools do.”              -Dale Carnegie (author, “How to Win Friends and Influence People”)

Most probably, you spend most of your waking hours at work, so why not make those hours more enjoyable?

Practicing effective communication skills in the workplace creates a more positive and encouraging atmosphere for both employers and employees. This reduces the stress and frustration that many workers feel, while increasing their productivity and morale.

Teamwork_Effective Communication Workplace

Happy and productive employees will have a direct and positive impact on the business’s bottom line!

How to Promote Effective Communication in the Workplace

  • Encourage an open environment where people feel comfortable enough to share doubts and concerns with the rest of the team. “Open-door” policy is more than just not closing the door. It is about ensuring that people feel that they really have access to your time and that their concerns will be met seriously.
  • Effective Communication at WorkTake the time to appreciate the efforts of others. It is said that the only way to get someone to do something is to make them want to do it too. One way to do that is by creating loyalty and people return loyalty when they feel respected and appreciated. Did someone do a great job? Tell them!
  • Make sure rules and expectations are understood and clear. When workers understand what the regulations for the workplace are and what is expected of them, it’s easier for them to “play by the book” and perform duties according to management’s expectations. Keeping channels of communication open, in case there is any doubt, also ensures effective communication in the workplace.

  • You don’t have to be friends, but you can be friendly. Isn’t it easier to work in an environment that’s positive, cordial and light? You don’t have to be best buds with everyone you work with but smiling and being friendly to your colleagues is one of the things you can do to keep you from dreading to go to work every day.
  • Recognize you are part of a team. It’s really difficult to meet company year-end goals and objectives if not everyone is aligned for the same purpose or if someone feels that their efforts are not appreciated. It takes two to tango, and in an organization, it usually takes many more to build a successful business. Know that and give credit where it is due.
  • Work on your presentation skills. Everyone can benefit from improved presentation skills. Wouldn’t you like to give and listen to more engaging presentations? .

Remember, it’s not just the manager’s job to promote effective communication at work; everyone at the workplace must assume this responsibility. After all, you all work there together!

How about an interesting book on improving communications in the workplace? (see also More Resources)

The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People

Other Useful Resources:
Monster.com Career Advice - Great Workplace Communication
CareerBuilder.com – Career Advice

16 Responses to “Effective Communication in the Workplace”

  1. Nicola Cantafora says:

    Effective workplace communication is essential because there we have to face a work team and a different environment from what we are used to at home. If we lack these skills we can’t thrive in our workplace.

  2. Helen says:

    Have you ever considered writing an ebook or guest authoring on other sites?

    I have a blog centered on the same topics you discuss and would really like to have you share some stories/information.
    I know my viewers would value your work. If you are even remotely interested, feel free to shoot me an e mail.

    • Melissa says:

      Hi Helen, thanks for writing. I actually have done some guest posts and am working on an ebook (I’ll let you know when it’s out!).

      I’ll send you an email to discuss. Thanks for your interest in the site. :)

  3. Greg says:

    I once read a book titled “How to get along with people you can’t stand!” I must admit I never got to the end. While the title amused me in the store, it kind of felt negative and I could never get into the book. I think it’s much better to use some of these strategies to help you to understand the other person when there are conflicts. If you can put yourself in their shoes, you have a much better chance of communicating well.

    • Melissa says:

      Yes, I know what you mean! It’s always a good idea to try to empathize with the person you are speaking with and try to understand why they are saying whatever it is they are saying to make sure you respond in the best way. It doesn’t mean you have to agree with them, just consider the other person’s perspective when addressing them.

  4. Kate says:

    I think it is very important to remember that a workplace is one big team. The business wouldn’t work without each separate part and ending up competing wth other departments just leads to someone being disappointed. If more people thought about the good of the company than building themselves up I think there’d be a lot less workplace conflict.

    • Melissa says:

      I agree. Even if you are in a leadership role you still must remember that without your team you are the leader of…nothing. And without their help you will probably not achieve your goals. Therefore, it is in everyone’s best interest to work together in the best way they can. It’s not always easy, though. Especially in groups that already have trust issues. That’s way team-building techniques and “getaways” can be so helpful.

  5. Jamie Love says:

    It’s true, many people think their bosses are fools. But not everyone is cut out to be a boss. Just because you excel in your job doesn’t mean you can necessarily manage staff. Training is the key – and sometimes even that is not enough!

    • Melissa says:

      Yes, many people think that. But, as the quote on this page tries to point out, many people end up condemning or criticizing others instead of taking responsibility for their situations. If something is not working in your team you need to find out what’s wrong and fix it. Complaining and blaming won’t solve anything. Training, as you say, is very important indeed.

  6. Iona Smith says:

    I love that quote at the top of this page, “Any fool can criticize, condemn, and complain – and most fools do.” It is so true that fools always do this. Some bosses are fools and the reason is that they think complaining and condemning employees will make them work better but in reality it makes them work LESS!

    • Melissa says:

      There are fools in every occupation, sadly, as well as everywhere along the corporate ladder. The important thing is to realize when we are making a mistake and take the necessary steps to correct it!

      As I said to Jamie in a later comment, it’s no use to complain and blame. We must take responsibility and learn and do what we need to improve ourselves!

      • Eyob says:

        It’s no use to complain and blame!!!!!. We must take responsibility and learn and do what we need to improve ourselves! AN IMPRESSIVE IDEA.

  7. Tania Morris says:

    Excellent tips. Workplace is one of the most important places to apply communication skills effectively, in my opinion. After all, we do spend most of our days there! Who wants to work in a place where everyone has to walk on eggshells and feels misunderstood or under-appreciated?

  8. Sherry Rose says:

    I have to admit, my boss is the WORST communicator ever. My coworker and I went to just verify something with her today about what we were to be doing; we just didn’t want to make any assumptions. She immediately belittled us and talked down to us like we didn’t have a clue what we were doing. Very poor communication. I wish there was a way I could refer her to this site lol. Maybe I’ll anonymously send her a link ;)

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