“Just being available and attentive is a great way to use listening as a management tool. Some employees will come in, talk for twenty minutes, and leave having solved their problems entirely by themselves.” — Nicholas V. Luppa (author of “Management by Guilt and Other Uncensored Tactics”)
Being a good leader is about building trust with your team. When you are the manager or leader of a team, knowing effective communication skills can make the difference between reaching your team goals with ease or barely getting there – if at all! – and struggling all the way through.
If you are a supervisor or in a position of leadership, learn these effective communication tips and make sure your team makes it all the way to the top!
- Take the “Open Door Policy” to a whole new level: practicing openness in the workplace really elevates the level of engagement and teamwork and makes it much easier to solve problems as a group. Make sure you offer spaces for open discussion each week where employees can voice their concerns.
- Expectations must be crystal clear. It is easier for employees to get the job done, if they know exactly what job they are expected to do! Making your employees guess about what they are supposed to do is ineffective and just wastes company time (and money!). Give them a big-picture idea of how their efforts will fit into the company’s overall strategy. That way, employees can become more involved and can even come up with some great ideas on their own.
- It helps to be visual: if you lay out specific activities, timelines, responsibilities etc. then you give the team a common ground that everyone can build upon. If everyone speaks “the same language”, so to speak they can move more confidently towards the same expected goal. This is called employee buy-in.
- Be proactive in your communications. Don’t just sit back and wait for your team to come to you. Go out there and ask them how they’re doing with their goals, if they are finding anything difficult, if they have any ideas that might help the team move closer towards set goals.
- Keep communications positive. Give credit where it is due. If someone does a good job make sure it doesn’t go unnoticed. A lot of times, positive reinforcements, acknowledgements, and recognition can go a long way in boosting employee morale. Finding a way to reward achievements, even if it means just inviting the whole team out for a drink, can help turn a simple group into a TEAM.
- Don’t forget to LISTEN. A good manager is always a good listener. Despite what it can seem like, this is not the easiest skill to master but it is one of the most important. Really listen to what your employees are saying and see how you can help meet their concerns at least on some level.
- Smile, be friendly, be empathetic. A genuine smile lets people know you have positive intentions and a friendly work environment just makes it easier to get up in the morning to go to work. Who doesn’t want that?
- Say my name! Did you know that one a person hears their name it’s like music to their ears? When you meet someone and they say their name, look them in the eye and repeat their name: “Nice to meet you, Steve.” You will find it easier to remember their name this way AND you made a good first impression.
- Remember you are dealing with people, not machines. Be cordial, keep things light by mixing in some tasteful humor and remember to be considerate and patient with those around you.
Where else can I learn communication skills for managers?
Besides learning and applying these tips, there are also lots of business courses and management degrees online that can teach you effective communication skills for managers.
Learn how a Masters in Management from Catholic University online can help you become a more effective leader with the necessary tools to succeed.
Think Communication Skills are not that important if you are a Manager? Listen to what Warren Buffet has to say: